I cannot send email

  • Not Connected

  • Your SMTP (outgoing) setting is incorrect. In Australia Mail goes out by your Service provider and not through SmallPond

I cannot receive email.

  • Not Connected

  • Your POP3 (incoming) setting is incorrect. Mail comes in through by your SmallPond Server  : mail.(yourdomain).com.

  • Username incorrect : if using a POP3 mailbox, use the full email address as your username :
    jbloggs@(your domain).com

  • Email Password incorrect/forgotten : Go into your control panel, Mail Manager and reset the password on your account :
    more info

  • If there are too many attempts with the wrong password, your IP will be banned :
    more info

EMAIL DELAYS:

  • Maximum allowable logins :
    59 logins per hour
    If you have set you email to check every minute, you can end up being shut out of 30mins.
    If you must check email on a regular basis, 15 min intervals would be more suitable.

EMAIL SETUP

WEB MAIL - browser based email

  • Webmail - how to check - SmallPond Servers

  • Webmail - how to check - Windows

SPAM

AUTO RESPONDERS

Friends tell me they cannot send me emails

Cannot send large attachments by email:
Your Internet Service Provider may not allow more than 10 meg as an attachment to your email.

EMAIL VIDEO HELP

Email Accounts
Manage the email accounts associated with your domain(s)
Quality: High | Low

Forwarders
Send a copy of all mail from one email address to another.
Quality: High | Low

Auto Responders
Send a message back automatically to anyone who sends an email to a certain account.
Quality: High | Low


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